Transparency Report 2025

Reporting Period: 1 January 2025 – 31 December 2025

Publication Date : 16 February 2026

1. Scope of the Report

This transparency report provides an overview of Mytona’s content moderation activities during the reporting period. A machine-readable version template set out in Commission Implementing Regulation (EU) 2024/2835 can be downloaded here.

The statistics presented in this report reflect global moderation data across all users, including users residing in the European Union. At present, Mytona’s content moderation systems apply uniform standards globally, and do not differentiate moderation actions based on the geographic location of players.

2. Orders from Member State Authorities

Description	Number of orders
Number of orders received	0
Breakdown by authority of the Member State	0
Breakdown by type of illegal content	0
Median time to notify about receiving an order	N/A
Median time to take action in response to an order	N/A

Mytona did not receive any orders from member state authorities requiring the removal or disabling of access to illegal content from courts, law enforcement authorities, or other competent public authorities in the European Union during the reporting period.

3. Notices and Content Moderation Based on Player Reports

The table below summarizes complaints received from players through Mytona’s internal complaint-handling and reporting mechanisms, together with the moderation actions taken.

Player-Initiated Reports

Category	Number of Reports	Warnings / UGC Removals	Temporary / Permanent Bans
Violence and hate speech	249	105	82
Explicit content	5	3	2
Inappropriate nickname, guild name or description	73	51	7
Privacy and data security	4	4	0
Other	18	2	18
Total	349	165	109

4. Content Moderation on Mytona’s Own Initiative

In addition to player reports, Mytona proactively moderates content on its own initiative in accordance with our Terms of Service and Community Code.

Category	Number of Reports	Warnings / UGC Removals	Temporary / Permanent Bans
Violence and hate speech	1	–	1
Inappropriate nickname, guild name or description	5	3	2
Other	47	–	47
Total	53	3	50

5. Automated Content Moderation Systems

5.1 Use of Automated Tools

Mytona uses automated tools within its Social Hub features to support the moderation process. These tools do not independently analyze or classify content. Automated processes are applied in connection with player reporting activity and may result in the application of temporary restrictions or penalties in accordance with Mytona’s rules. They are designed to support human moderation and do not operate as the sole basis for enforcement decisions.

5.2 Automated Moderation Outcomes

Category	Number of Reports	Penalties (Temporary / Permanent Bans in Social Hub)
Violence and hate speech	11,410	234
Privacy and data security	693	–
Other	3,766	–
Total	15,869	234

6. Average Time to Act on Notices

During the reporting period, Mytona’s average response time for processing notices and taking moderation action was:

Within 24 hours from receipt of the notice.

Response times may vary depending on the complexity and severity of the reported content.

7. Complaints and Appeals Against Moderation Decisions

If a player disagrees with moderation actions or sanctions applied to their account, such player may contact Mytona’s Customer Support to request a review.

Requests for review are assessed by a human agent, who evaluates the circumstances of the case and the applicable rules. Where a moderation action is found to be unjustified or applied in error, the sanction may be lifted or adjusted accordingly.

Mytona does not operate a formal, standalone appeal system; however, requests submitted via Customer Support allow players to seek human review of moderation decisions.

8. Additional Information

Mytona continues to review and improve its content moderation processes to ensure compliance with applicable laws and to promote a safe and respectful environment for players.